frequently asked question
1. What types of businesses do you serve?
We specialize in catering to hospitality businesses, including restaurants, beach clubs, spas, resorts, boutique hotels, stores, and offices. Our furniture is designed to meet the functional and aesthetic needs of diverse commercial spaces.
2. Can you create custom furniture for my business?
Yes, we offer custom furniture design services. Besides the items in our catalog, we are happy to provide unique designs as well as one-of-a-kind pieces inspired by Indonesian culture. You can share photos, dimensions, and specific requirements, and we’ll create bespoke furniture tailored to your vision.
3. What inspires your designs and approach?
Our business is deeply inspired by the interiors of Bali, the uniqueness of Indonesian craftsmanship, and a touch of French elegance. With French co-founders, our team blends European refinement with the artistry of Indonesia to create furniture that is timeless and distinctive. To ensure quality, we have a French representative in Indonesia for on-site production management and another in France for close client relations and oversight.
4. What is your experience in the industry?
We bring a wealth of experience to the table:
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One of our co-founders has been running an Indonesian furniture export business for over 5 years, earning amazing client reviews and satisfaction.
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The other co-founder has more than 15 years of experience in the hospitality industry, providing deep insights into the needs of commercial businesses.
5. Do you offer consultations to help with furniture selection and business concepts?
Yes, we not only help you select the right furniture for your business but also offer a complete service for visual concept development. We collaborate with brand designers to create a unique combination of Indonesian furniture and decor that aligns with your brand. Through professional brand strategy and visual identity, we help uncover the core of your business and bring it to life.
6. How should I place an order?
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Once the quote is established, a 50% deposit is required.
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After receiving the deposit, we issue the first invoice and begin production.
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Production typically takes 10–12 weeks.
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Upon completion, we conduct quality control, including providing photos of your order.
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If goods are manufactured on other production sites and must be collected, a local transport invoice may be issued.
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After the local transport payment, we arrange international shipping.
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The final invoice, including shipping, customs, and applicable VAT, is paid to our local agent in the country of destination when the container arrives.
7. Is there a minimum order quantity?
Yes, the minimum order is a full 20-foot container, equivalent to approximately 28m². This ensures efficient shipping and cost management.
8. Can I order smaller quantities or mixed items?
Yes, smaller orders or mixed items can be shipped using groupage (shared containers). However, this may incur additional transport or storage costs.
9. What happens if my order exceeds the container size?
Excess goods can either be shipped separately via groupage or stored for a future container. Additional transport or storage fees may apply.
10. What materials do you use for your furniture?
We use high-quality, sustainable materials such as plantation teak, bamboo, rattan, seagrass, kubu, Corypha leaves, and Glass Reinforced Cement (GRC). These materials are selected for their durability, aesthetic appeal, and eco-friendliness.
11. Is Indonesian teak wood durable and suitable for outdoor use?
Yes, Indonesian teak is one of the most durable woods available. It is naturally resistant to decay, pests, and weathering, making it an excellent choice for outdoor furniture. Additionally, its density and natural oils provide lasting performance in various climates.
12. Is Indonesian teak wood sustainable?
Yes, Indonesian teak is sustainably harvested under strict regulations by Perum-Perhutani, a state-owned forestry organization.
13. Is bamboo durable and suitable for outdoor use?
Bamboo is incredibly durable and can be used outdoors if properly treated to resist weather, UV exposure, and moisture.
14. How long does it take to produce and deliver my order?
Production typically takes 10–12 weeks. International shipping by sea usually adds 8 weeks, depending on the destination.
15. Can I expedite production or shipping?
We can prioritize production and shipping on a case-by-case basis. Please contact us to discuss your specific timeline and additional costs.
16. Do you provide updates during the production process?
Yes, we provide regular updates, including photos during production and quality control checks.
17. Why do container prices vary between orders?
Shipping costs are influenced by market conditions, including container availability, fuel prices, and seasonal demand. Quotes are valid for one month.
18. What payment methods do you accept?
We accept secure bank transfers and payments via bank cards. Once your order is confirmed, we will provide you with a secure payment link to complete your transaction with your bank card. Please note that all payments are processed in Indonesian Rupiah (IDR).